Privacy Policy

1. Introduction

Clayton Safaris ("we", "our", or "us") is deeply committed to protecting the privacy and security of our clients. As a luxury travel company operating in East Africa, we handle sensitive travel information every day. This Privacy Policy explains our exact practices regarding how we collect, use, and protect your information in accordance with international data protection standards and the Kenya Data Protection Act.

2. Information We Collect

To plan and execute a flawless luxury safari for you, we must collect specific personal information. This includes:

• Identity and Contact Details: Your full name, email address, phone numbers, home address, and emergency contact details.
• Travel and Passport Details: Copies of your passport, your nationality, your date of birth, and your visa details. We strictly require this information to book your internal bush flights and your wildlife tracking permits.
• Health and Dietary Details: Any medical conditions, dietary allergies, and physical limitations. We collect this sensitive information for one reason only: to ensure your absolute safety and comfort while you are in remote wilderness locations.
• Financial Details: Billing details and payment card information. This is processed securely through our encrypted banking partners. We do not store your full credit card numbers on our own servers.
• Technical Details: Internet Protocol (IP) addresses, browser types, and usage data collected automatically when you browse our website.

3. How We Use Your Data

We only use your personal information for purposes directly related to your travel experience and our legitimate business operations. We use it to:

• Design, quote, and manage your custom safari itinerary.
• Secure your luxury hotel rooms, private charter flights, and government-issued wildlife permits (such as Gorilla and Chimpanzee tracking permits).
• Communicate with you regarding your booking, any itinerary changes, and your pre-departure briefings.
• Ensure the safari camps are fully prepared to accommodate your specific food allergies, medical needs, and accessibility requirements.
• Send you our exclusive travel newsletter, but only if you have explicitly asked to receive it.

4. Sharing Your Information

We will never sell, rent, or trade your personal information to outside marketing companies. However, to make your safari happen, we must share strictly necessary details with our trusted operational partners:

• Service Providers: The luxury lodges, camps, domestic airlines, and private drivers who require passenger lists and health information to serve you properly.
• Government Authorities: Wildlife authorities (such as the Uganda Wildlife Authority or the Kenya Wildlife Service) who require your passport details to issue your trekking permits and park entry tickets.
• Legal Obligations: If we are required by law, by a court order, or if we need to protect your vital interests in a sudden medical emergency.

5. Data Security

We have put robust physical and electronic security measures in place to protect your information. Our website uses Secure Socket Layer (SSL) encryption to protect all the data you send to us over the internet. Access to your highly sensitive personal data, such as your passport copies, is strictly limited to the authorized Clayton Safaris dispatch team members who need it to process your booking.

6. Cookies and Tracking

Our website uses cookies to improve your browsing experience, remember your preferences, and help us understand how our site is performing. We use Google Analytics to see how visitors interact with our pages, which helps us build a better website. You can choose to turn off cookies in your internet browser settings at any time, though doing so may cause some parts of our website to stop working perfectly.

7. Keeping Your Data

We keep your personal data only for as long as we truly need it to fulfill the purposes we collected it for. This includes satisfying any legal, accounting, or tax reporting requirements set by the government. After your trip is complete, we may keep a basic profile on file to make it faster and easier for you to book your next safari with us, unless you ask us to delete it.

8. Your Privacy Rights

Depending on the country you live in, you have very specific legal rights regarding your personal data. You have the right to:

• Ask for a copy of the personal data we currently hold about you.
• Ask us to correct any data that is inaccurate or incomplete.
• Ask us to completely erase and delete your personal data from our systems (often called the "right to be forgotten").
• Withdraw your permission for us to send you marketing emails at any time.

To exercise any of these rights, please contact our management team using the details provided below.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or exactly how we handle your personal information, please contact us immediately:

Clayton Safaris Offices
Nairobi Operations Hub
Nairobi, Kenya
Email: info@claytonsafaris.com
Phone / WhatsApp: +254759 343 487